1. Home /
  2. Corporate Responsibility /
  3. Performance & data /
  4. 2012 performance /
  5. People

Measuring our performance

We are making good progress in our corporate responsibility performance. The targets we are setting to assess our progress are increasingly informed by our stakeholder engagement processes.

We have reintroduced a detailed performance overview into our corporate responsibility reporting. We received feedback from socially responsible investors and corporate responsibility analysts, in particular, that they had a strong preference for a clear and informative summary of our performance against objectives, including an overview of our targets and plans for the following year.

Key

  • Meeting target
  • Within 10% of target or on track for delivery
  • Failing to meet target

Our people

2012 key objectives Progress 2012 performance 2013 objectives
Maintain staff turnover below 5% per annum. Met target Staff turnover in 2012 was 2.9% against a 17% increase in our employee numbers.
  • Maintain staff turnover below 5% per annum
  • Successfully complete employee engagement survey in 2013.
  • Deliver Board HR objectives.
  • Put Board succession plans in place. Monitor senior executive development and succession plans.
Deliver actions from the Talk Back survey. Met target Three key software systems implemented in response to the need to enhance our systems and processes.
Deliver Board HR objectives in organisational capacity and further embedding our values. Met target Strategic roles recruited in line with key projects. Executive workshop became a blueprint for embedding values across the business.
Complete global succession plans and review with all functions. Met target Board reviewed and approved succession plans for Executive Directors.